WARRANTY INFO / FAQ
What are your warranty terms and conditions?
PawNosh Lifetime Breakage Warranty Terms and Conditions / Updated 27 March 2017
PLEASE NOTE: LIFETIME BREAKAGE WARRANTY IS AVAILABLE ON OUR CUBBY MINI, CUBBY, AND CUBBY DELUXE PRODUCTS. PAWNOSH ZORRA BOWL IS NOT COVERED UNDER OUR WARRANTY PROGRAM.
Lifetime Breakage Warranty is immediately voided if bowl is microwaved, used in conventional oven, or freezer. Barring these conditions, all breakage is covered for the lifetime of the piece.
Customers requesting replacement should send an email to firstname.lastname@example.org with subject line 'WARRANTY'. Please include serial number of damaged item, which can be found on the bottom rim of bowl, and on the certificate of authenticity which accompanied original delivery. Please explain how the bowl was broken. Please attach 1 to 2 good-quality photographs which clearly show the breakage. Replacement CANNOT be honored without photographic documentation of damage, and no exceptions to this policy will be made. Warranty is only valid for identical replacement (same size and color). Please contact us for additional inquiries regarding warranty policies.
PawNosh Limited Lifetime Breakage Warranty for U.S.-based, third-party shipment
(resellers shipping within the 48 contiguous U.S. states)
Lifetime Breakage Warranty does not cover breakage incurred in transit from resellers to end customers. If resellers elect to ship independently, we require bowl inspection, upon receipt from PawNosh, for any breakage. We will also require email verification that the bowls have arrived to reseller free of damage. Once bowl is in the possession of the end customer, full warranty terms and claim instructions apply as noted above.
Effective June 1, 2015, international orders and orders to Hawaii and Alaska will no longer be covered under our Lifetime Breakage Warranty. Due to high and fluctuating transport costs, we are no longer able to honor this policy for shipments outside of the 48 contiguous U.S states.
What is your return policy?
Our policy is valid for 30 days from the date your order arrived via FedEx. To be eligible for a return, the item must be new and unused. Customer will be responsbile for paying shipping costs to return the item unless the reason for the return was due to a mistake made by PawNosh. All original shipping costs are also non-refundable. To initiate a return, please send an email to email@example.com first to let us know the reason for the return. Once you hear back from us (within 1–3 business days), please carefully package up the items and ship them to:
1569 Solano Avenue, Suite 287
Berkeley, CA 94707
Once your return is received and inspected, we will send you an email to confirm receipt. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. PLEASE NOTE: SHIPPING COSTS WILL NOT BE REFUNDED.
Are PawNosh bowls dishwasher-safe?
Yes! All PawNosh products are dishwasher-safe. Please note our bowls are NOT microwave-, oven- or freezer-safe. As with all glass items, we recommend against exposing our bowls to extreme fluctuations in temperature. For example, please allow the bowl to cool after it is removed from the dishwasher before adding very cold water.
Are PawNosh bowls unbreakable?
No. While all PawNosh products are designed to be durable enough to be supported with a lifetime breakage warranty, the bowls are still glass and can break or crack via a strong impact. But with reasonable care, the bowl is designed to be durable enough to last a lifetime of everyday use.
Can PawNosh bowls be used outdoors?
PawNosh bowls are safe for use outdoors. NOTE: Because glass has refractory and magnifying properties, we recommend against using our bowls in prolonged direct sunlight.
Where are your products made?
All PawNosh products are designed and manufactured in the United States. Our recycled glass is sourced in California.
What aesthetic attributes should I expect to see in a recycled glass piece?
PawNosh bowls are individually poured and pressed, and as a result each piece will be unique. The following are some common features you may find in your bowl. We consider these features an organic and interesting component of fashioning our products from recycled materials. We aggressively QA all products and only first-rated items are made available for sale.
1. Variations in a same color from batch to batch. Aqua is our most furnace-sensitive color and there will be variations from green-blue to more blue-blue in our pieces over time.
2. Variations in texture of glass from batch to batch. Texture is a result of the convergence of mold temperature, molten glass temperature, and ambient temperature and will vary.
3. Bubbles are a common element in all recycled glass and is a result of the remelting process.
4. There may be very small dots of brownish or white flecks. This is unmelted or slower-melting color pigment, or furnace stones.
5. Small variations in thickness of walls, bowl bases, and rims. These details are controlled by pressure and will vary based on the artisan who is making your bowl.
6. Small variations (+/- .3 lbs) in weight. Molten glass is hand-ladled and poured.