Hello PawNosh friends,
I am reaching out to provide an update on the status of the business and offer you my deep regret for the lapse in keeping you apprised of the status of inventory and the status of warranty inquiries.
As with many small businesses, ours was gravely affected by the impacts of the pandemic over these last two-plus years. We lost our manufacturing partner about six months prior to Covid due to circumstances beyond control. Our search for securing a new manufacturer—and working through the long process of onboarding and production refinement to our standards with them—proved lengthy and much more complex than originally anticipated.
Nipping at the heels of these foundational changes, I personally have been managing serious health impacts related to Covid since spring of 2020. These issues have made it very difficult for me to stay on top of the responsibilities and time investment required to QA and bring a new line of inventory to market with a new partner. At certain junctions of ascertaining what is most important, I have had to make the hard but necessary choice to prioritize my personal health and wellbeing over the wellbeing of the business.
It has been a challenge to envision a road back from these hurdles, but I remain determined to produce my bowls again and offer replacements to my existing customers as well as to new customers who are also waiting to try my bowls. The pet industry has continued to explode throughout this time—with more and more people acquiring pets—and seeking thoughtfully produced pet accessories. Interest in PawNosh has not waned. I am extremely grateful for this and I hope to restart the production of my bowls this year.
I appreciate your continued support and patronage and for my warranty folks, I ask you to keep the faith that your bowl(s) will be replaced when I have inventory to offer.
Please reach out to me directly with any specific questions or feedback.
I hope that you and your loved ones remain safe and healthy during this time of continued change.
All the best,
A visitor to our site was kind enough to let me know that there were no updates visible on this page since June which sent a red flag straight up the flag pole. We have provided two updates since then, for some reason they have disappeared from this page. :-( I am so sorry for not noticing this lapse sooner.
We continue to work with our new manufacturer to troubleshoot ongoing production issues that have cropped up as we moved into making these bowls in active production. We have seen fluctuations in texture, bubbles, uneven rims, lines/creases, nicks, etc. These issues are prohibitive and not to the standards we have set for bowls that we want to bring to our customers. For this reason, our delays continue as we work these hurdles out.
We remain committed to getting our bowls made and making them available to you all as soon as we are able. It looks like we will lead with producing the Aqua Cubby (medium) bowl first, then the Aqua Mini and lastly the Aqua Deluxe. When we have been able to do this successfully, we will move into a second color, likely Celery.
I have promised timing to you for the last 18 months and we have continued to be delayed, so at this point I will not publish dates. I do hope that we will have product in time for the holiday shopping season this year.
Please stay tuned to this site for the most current info on when we will have new bowls both to sell, and to furnish for warranty replacements that have been waiting new production.
This has been a difficult year for our business in addition to all of the uncertainty the pandemic has brought. So very appreciative of supportive emails and continued interest in our company and our products. Thank you, I am very grateful!
We approved our final Aqua color chip today!
If al proceeds smoothly we hope to have our long-awaited Aqua inventory back in hand by late summer. Please stay tuned to this site for the most current information.
Celery and Tangerine are pending this run. Thank you for your continued patience and support!
Our testing continues, and continues, and continues.... but we are still here and working toward a new offering this spring. Please stay tuned to our site for details. We hope to have Aqua bowls in all sizes back in stock by April-May. We have hit complications replicating Tangerine testing, but continue to work on this as well. Celery is now close to out of stock, and we have begun testing on this as well.
We appreciate your patience and support. Thank you so much!
Though we had hoped to be able to offer replenished inventory this holiday shopping season, our testing has been further delayed and we will not be stocked until January-February 2021.
Varied factors contributed to the delay, but most notably, developing and matching our special colors. We have had to start from scratch with our new partner in terms of all of the nuances of how color pigments interact with molten glass, and re-learn how environmental factors such as weather and temperature affect the behavior of pressed glass. We have also learned that working in small sample batches is not the same as working with larger volumes. This was IP gathered and honed over years with our former partner, and it has taken time to replicate/recreate these processes.
We hope to have Aqua back in stock in January 2021. Tangerine testing also continues and we are hopeful to be able to offer the same color, though this is pending. Celery inventory is now low and we will be out of stock after the holidays. Our plan is to begin color testing on Celery in January.
This year has been one of great change, and it has taxed our resources as a small business. We remain optimistic and look forward to being back in the swing for 2021.
Thank you everyone for your continued support, kind words, and patience in bearing with our delays. If you have any specific questions, concerns or feedback please feel free to reach out to me directly at the email address below.
Please be safe, healthy, and well. Happy Holidays.
All the best,
We hope this business update finds you safe and healthy as we collectively navigate this unprecedented time. At PawNosh, this has been a period to reinforce and reflect on what is most important in our lives, both individually and in the lives of those we care for.
When we launched PawNosh in 2013, we partnered with a wonderful group of people in Humboldt County, California, operating a handmade glass housewares business by the name of Fire & Light. Our shared business ethos and goals were tightly aligned, and, most importantly, we respected and liked one another at a fundamental level. A group of good people, hoping to do good business, together.
In early 2019, we regrettably learned that our friends at Fire & Light would be retiring their business, and with it, their capacity to continue to manufacture our bowls. It has been a difficult process of saying goodbye to this business relationship, without which we would not be where we are today. With profound gratitude, we undertook the process of commencing a search for a new partner, one who embraces all of the components we deem paramount: independently-operated, family-owned, U.S.-based, sustainably-minded. Good people, looking to do good business, together.
Our exhaustive search has proven successful, and we are elated to share that we will continue to manufacture our bowls here in the United States.
Regarding inventory availability, our dates continue to shift as we work through production details with our new partner. We are currently crossing fingers for production runs of both Aqua and Tangerine in November, with inventory available in December. We are running low on Celery inventory at this time and hope to produce more Celery inventory in December/January.
The QA process for refining our desired colors has proven to be a lengthy process, however we feel it is important to invest the time and energy now to ensure the end product is one that will be well loved by our customers.
Please stay tuned here for updates on our progress.
Our heartfelt thanks for your continued support over these many years, and as we move through this period of change and transition.
Please be well, and safe.
All the best,