We hope this business update finds you safe and healthy as we collectively navigate this unprecedented time. At PawNosh, this has been a period to reinforce and reflect on what is most important in our lives, both individually and in the lives of those we care for.
When we launched PawNosh in 2013, we partnered with a wonderful group of people in Humboldt County, California, operating a handmade glass housewares business by the name of Fire & Light. Our shared business ethos and goals were tightly aligned, and, most importantly, we respected and liked one another at a fundamental level. A group of good people, hoping to do good business, together.
In early 2019, we regrettably learned that our friends at Fire & Light would be retiring their business, and with it, their capacity to continue to manufacture our bowls. It has been a difficult process of saying goodbye to this relationship, without which we would not be where we are today. With profound gratitude, we undertook the process of commencing a search for a new partner, one who embraces all of the components we deem paramount: independently-operated, family-owned, U.S.-based, sustainably-minded. Good people, looking to do good business, together.
Our exhaustive search has proven successful, and we are elated to share that we will continue to manufacture our bowls—with minimal interruption—here in the United States.
This change in our supply chain will however necessitate changes to our business model, most notably in our pricing structure.
Our last price increase was implemented in 2016. Since then, freight and overall transportation costs have continued to skyrocket, as have the cost of raw materials and labor. In order to remain competitive and have the ability to reinvest in continued growth, we must realign our modeling to accommodate these changes in our business environment.
We anticipate that our costs will be revised in Summer 2020, here on our e-commerce site, as well as on satellite options such as Amazon and Etsy.
Regarding inventory availability, we are finalizing details for a production run of our Aqua products in July, with full inventory available in mid–late August. This date continues to be fluid and we will update with more specific information as we have it. Our timeline in this process has been impacted by COVID-19 delays and as a result we are currently experiencing inventory gaps in two items in our Aqua offering. These gaps are reflected on our site and on our satellite sites. Please not do place orders for the items currently listed as out of stock. We will automatically issue a refund for orders these items. All other glass products are available at this time.
Our heartfelt thanks for your continued support over these many years, and as we move through this period of change and transition.
Please be well, and safe.
All the best,